Escape Down The Rabbit Hole is a trading as name of El Jefe Catering Ltd and is registered in England and Wales under company number 09228178. Our registered company address is Laurel Gardens,Wrafton Road, Braunton, EX33 2BT. VAT Number: 207335333 

ESCAPE DOWN THE RABBIT HOLE FAQ's

(Frequently ask questions)

What is an Escape Room?

An Escape Room is a real-life escape experience. It’s similar to the popular TV game show Crystal Maze and the board game Cluedo. Our rooms provide an interactive, hands on experience where you will be required to work together as a team in order to escape. You will find clues and solve puzzles around the room based on various scenarios with a race against the clock, allowing only 60 minutes!

 

Why Escape Down The Rabbit Hole?

Here at Escape Down The Rabbit Hole we offer a fun and memorable all-round experience to enjoy with your friends, family and colleagues alike. Visiting our TV and film inspired Café is a fantastic way to escape the hustle and bustle of everyday life. Come and relax with food and drink or try out one of our escape rooms. Our escape rooms are challenging but give you a great sense of achievement and encourage you to work together as a team to solve puzzles and are great for all ages.

 

How much does an escape room cost and how can I book the tickets?

Prices vary per person depending on the size of the group. The more players in a booking, the cheaper it is. Our cheapest ticket price is £15 per person. Bookings can be done through our website and will require a minimum group of 2 people to a maximum of 6-7 people depending on the room you choose.

We cannot allow any more players than the maximum numbers stated above in any one room. If you have a larger team you can book both rooms that we can run at the same time on request. Please email us for more information.

Do I have to go into the Escape Room?

No, the escape room experience is purely an added bonus. If you just wanted to come in to use our cafe (opening times for cafe differ slightly to the escape rooms) that is absolutely fine or vise versa. 

 

 

Can we organise corporate team building and private events?

Escape rooms are perfect for team building exercises and group fun and we pride ourselves on providing exceptional service to our customers. We love to tailor team building and private events to our customers’ needs whether that’s just escape rooms, or want food and drinks packages etc.


Contact us at escapedowntherabbithole@gmail.com for more details.

 

Who can experience an Escape Room?

An escape room is for people of all ages who love puzzles and interactive challenges. Please note that children under the age of 15 will need to be accompanied by an adult.

 

What are your opening hours?

Our Current Café Opening Times are Tuesdays – Saturday’s 10:00am to 5:00pm.

Our Escape Rooms are open from Mondays to Sundays 10:00am – 9:00pm – bookings only.

Note: If you are wanting food with your escape room experience and it is outside our café operating hours please message us and we will staff the kitchen accordingly when possible.

 

What should I wear?

We would recommend to wear comfortable clothes and shoes you can move in. We also advise that if you need glasses or reading glasses we advise you to bring them with you.

 

When should I arrive and where is it?

For Our escape rooms we recommend you to arrive at least 15 minutes before your escape room experience starts for your briefing and introduction and that we can start promptly.

Please note: If you arrive late this may result in having less time in the room or a complete cancelation.

 

Which room should I play and what is the recommended number of players per team?

Click on this link here to find out more about our experiences. For people who are new to the concept, we would recommend to start with a 3 to 4 out of 5 difficulty room before attempting the 5 out of 5 difficulty rooms.

 

I am claustrophobic, can I play?

Our rooms are fairly spacious and we limit the amount of people are allowed in each room to make sure that people don’t feel claustrophobic. We also leave the entry door unlocked so you can leave at any time. Please note that our Battle for Valondor Room is our larger room.


Can I cancel my booking or reschedule a new session?

Escape rooms is a live event game, and once the booking is confirmed, we cannot accept any cancellations or give any refunds. However if given more than 7 days’ notice we will try our best to reschedule the event but is not obligated to.

Can I add extra players to my booking?

You are welcome to bring extra people to join your game as long as the total number of players does not exceed the capacity for the room you have booked. Extra players will need to pay £15 on arrival.

 

Can I bring food or drinks into the escape room?

No food or drinks are allowed to be taken into the escape room. If any team member is under the influence of alcohol or drugs they will be turned away and no refund will be given.

 

Is Escape Down The Rabbit Hole accessible for wheelchair users?

Here at Escape Down The Rabbit Hole our doors are a minimum 80cm width including our escape rooms and our rooms are spacious to allow wheelchair access. The minimum width of our hallways are 76cm.

 

Can I take photos or videos in the rooms?

No photos or videos are allowed to be taken inside our rooms. Please also do not reveal any of the elements, puzzles or solutions to your friends or family or the public as they may wish to play in the future and it will spoil it for them.

 

Note: For additional information feel free to contact us